



* Consider whether you need to make some personal changes.
* Say "stop" to yourself when negative self-talk starts.
* View the situation as a stepping-stone instead of a brick wall.
* Learn the lesson and move on. Never dwell on criticism.
* Don't hold grudges. They only hurt you, not the other person.
These steps will help you disassociate from the pain of the criticism and deal with the situation as a professional.
When You Do The Criticizing
1. Praise others regularly. If others know that you respect them and their work, they will be more receptive to your requests for change and improvement.
2. Be positive. Avoid saying, "You didn't mail the package when I told you to." Say, "The top priority package wasn't mailed on time." Focus on future improvements, not past failures.
3. Be concrete. Name the specific area in which improvement is needed and give suggestions about how the improvements should or must be made.
4. Avoid attacking a person's characteristics or personality. State only what specific incident or situation needs adjustment and how that adjustment should be made. Avoid the pronoun you whenever possible. Focus on the situation and how it can be improved in the future.
5. Be considerate. Choose an appropriate time and place for criticism. Do not criticize in front of others. Avoid criticizing on the person's birthday, just before vacation or the end of the workday, or when the person isn't feeling well.
All people make mistakes; criticism is one way to learn from them. These guidelines also work in personal relationships.
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